Quality Assurance
Defect Rectification
Any project defects identified during the service period will be promptly corrected and modified.
Limited Upgrades
Project interfaces that are distorted due to updates in mainstream browsers during the service period will be upgraded upon customer request.
Operation Training
Operational training for the project will be provided during the service period to assist administrators in mastering operation skills.
Vulnerability Handling
Regularvulnerabilityscanningoftheprojectwillbeconductedduringtheserviceperiodtopromptlyidentifyandresolvemoderatetohigh-riskvulnerabilities.
Source Code Archive
The latest system program source code and database structure scripts of the project will be retained and stored during the service period.
Specialized Service
Service Team
A dedicated workgroup consisting of various role positions and relevant customer representatives will be established to ensure service tracking and transparency.
Quick Response
A 2-hour rapid response support will be provided for fault reporting, minimizing the impact on project operation.
Professional Q＆A
Knowledge consultations related to the industry raised by customers will be accepted, providing professional reference opinions.
Regular Visits
Periodic visits will be conducted to understand customer operations and adjust services in a timely manner.
Notification and Reminders
Customers will be promptly notified of changes in industry policies or relevant laws and regulations, as well as the expiration of supporting services.
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